When a child in your care is:

Having a behavioral crisis that's too much to handle on your own. Uncommunicative to you. Out of control or destroying property. At risk of acting violently or dangerously. At risk of threatening to hurt him/herself or others. Dial 2-1-1 and, at the prompt, press"1" for "crisis."

How do I know if I should dial 2-1-1?

You should call if you feel that your child, under the age of 18, is in a crisis situation that is too difficult for you to handle. Examples of these situations are:

  • A child who is putting him/herself or others in danger.
  • A teen who is acting violently.
  • An angry child who is behaving dangerously.

What is 2-1-1?

2-1-1 is a toll-free, confidential  service connecting people to the health and human services they need.

What happens when I call 2-1-1?

When you call 2-1-1 for help with a youth in crisis, you will be connected with EMPS-Mobile Crisis Intervention Services.

Mobile Crisis is an intervention service for children and youth in crisis. Crisis Clinicians are available immediately, 24 hours a day, 365 days a year, in person or by phone.

What does Mobile Crisis do?

Mobile Crisis helps resolve behavioral or emotional crisis, at home, in school, wherever help is needed.

Crisis Clinicians respond immediately to the crisis, and work with the child and family to develop a crisis plan to bring the situation under control as soon as possible.
What happens next?

Support is provided to the child and family for up to 6 weeks. Follow-up care involves the child, family members, and community based supports.

I have more questions, who should I ask?

You can dial 2-1-1 with any questions you may have about 2-1-1 or Mobile Crisis services.

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